At Xander Xylophone, we aim to provide fast and reliable shipping for all our customers. Below are the details regarding our shipping practices.

1. Order Processing Time

  • Order Confirmation: After placing your order, you will receive an order confirmation email within 24 hours.

  • Processing Time: All orders are processed within 2-3 business days after confirmation. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Time

  • Domestic Shipping: We offer standard shipping for all orders. The typical shipping time within the domestic region is 5-7 business days.

  • Shipping Delays: Delivery times may vary based on your location and local courier services. Please note that external factors, such as weather, holidays, or logistical issues, may cause delays, but we will make every effort to keep you informed.

3. Shipping Fees

  • Shipping Charges: Shipping fees will be calculated during checkout based on the delivery address. Fees may vary depending on the size and weight of your order.

  • Free Shipping: Currently, we do not offer free shipping promotions. All shipping costs will be displayed before you complete your order.

4. Cash on Delivery (COD)

  • Payment Method: We offer Cash on Delivery (COD) as the only payment method for all orders. Payments are due when the items are delivered to your address.

  • Cash Handling: Please ensure that you have the exact amount for payment, as the delivery team may not have change available.

5. Delivery Address

  • Accurate Information: Please ensure that the delivery address you provide is accurate and complete. Xander Xylophone is not responsible for delays or errors caused by incorrect or incomplete addresses.

6. Tracking Your Order

  • Once your order has been shipped, you will receive an email with tracking information so you can monitor the status of your delivery.

7. Shipping Restrictions

  • International Shipping: We do not offer international shipping at this time.

8. Lost or Damaged Shipments

  • If your package is lost or damaged during shipment, please contact us immediately at [email protected]. We will work with the courier service to resolve the issue.

9. Contact Us

If you have any questions or concerns regarding shipping, please contact our customer service team at: