At Xander Xylophone, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund process.

1. Return Policy

  • Eligibility for Returns: You may return products within 7 days from the date of delivery, provided the item is in its original condition, unused, and in the original packaging.

  • Non-Returnable Items: Certain items, such as clearance or final sale products, may not be eligible for return. Please verify the product details before purchasing.

  • Return Request Process:

    • To initiate a return, please contact our customer service team at [email protected] within 7 days of receiving your order.

    • Include your order number and a brief description of the reason for return.

    • Our team will review your request and provide you with return instructions.

2. Refund Policy

  • Refund Eligibility: If your return is approved, we will process your refund once we have received the returned item.

  • Refund Method: Refunds will be issued as Cash on Delivery (COD), which means the refund will be processed as per the return terms and will be communicated based on our agreement.

  • Processing Time: Refunds will typically be processed within 10-15 business days after we receive the returned item.

  • Partial Refunds: In some cases, a partial refund may be issued if the item is returned in a damaged or used condition, depending on the evaluation of our returns team.

3. Return Shipping Fees

  • Return Shipping: The customer is responsible for the cost of return shipping unless the item was received defective, damaged, or incorrect.

  • Free Return Shipping: If the return is due to our error (e.g., defective or incorrect items), we will cover the return shipping fees.

4. Exchange Policy

  • Exchanges: Currently, we do not offer direct exchanges. If you’d like to exchange an item, you must return it and place a new order for the desired item.

5. Damaged or Defective Items

  • If the item you received is defective or damaged, please contact us within 7 days of receiving the product. We will assist you in resolving the issue, including offering a full refund or replacement.

6. Contact Us

If you have any questions regarding our return or refund policy, please feel free to reach out to our customer support team at: